- WebmamaSiteBuilder (the "Web Site Builder
Software") and Webmama.co.uk (the "Official
Web Site") is provided by Webmama Limited
(the "Company"), which provides its
services to you ("Customers/Subscribers
and Users"), subject to the following Terms
and Conditions, which may be updated by the
Company from time to time without notice to
- When using WebmamaSiteBuilder software, services,
or other items provided by the Company, you
will also be subject to any posted guidelines
or rules applicable to such services, which
may be posted from time to time.
- WebmamaSiteBuilder contains a large number
of images, web templates, artwork and other
data that is on license from its copyright owners
Webmama Limited. You are not permitted to download
or use any widgets or other material from WebmamaSiteBuilder
or use such material other than for display
- All content information and images placed on your website must be legal and not cause any offence to/by any third party.
- It is prohibited to copy, duplicate or use
for any other purpose any information published
to the Webmama.co.uk website without permission
and written approval.
- The nature of WebmamaSiteBuilder is high-end database-driven technology, meaning that it is physically impossible for you to own a copy of your own WebmamaSiteBuilder site. If the Company's business changes, or for any other reason the Company cannot continue to host your site, you will lose it. You agree not to hold the Company liable, and the Company accepts no liability in respect of the loss of all data relating to your site. You are strongly advised to keep copies of any data, images, music or otherwise that you upload onto WebmamaSiteBuilder and keep regular backups.
- The Company may run advertisements and promotions.
By creating your Members/Customers admin area,
you agree that the Company has the right to
run such advertisements and promotions within
the area of the site designated on WebmamaSiteBuilder
for that purpose. The manner, mode and extent
of advertising on WebmamaSiteBuilder and your
site is subject to change without notice.
- Communication between Webmama.co.uk and Customers/Subscribers
and Users will be via Emails, Support Tickets,
Online Chat (if available) and Telephone. If
Members have a question or a problem, please
contact Webmama.co.uk using the above media.
- The Company reserves the right to terminate
the membership/subscription status for those
who breach the Company's TACs.
- By completing the registration process, either
as a Site Leader or as a Member of WebmamaSiteBuilder
or the Webmama.co.uk website, you are stating that
you agree to be bound by all of these TERMS
- In consideration of your use of WebmamaSiteBuilder,
you agree to: (a) provide true, accurate, current
and complete information about yourself and
your business (if applicable) as prompted by
the WebmamaSiteBuilder registration form and
(b) maintain and promptly update your information
to keep it true, accurate, current and complete.
If you provide any information that is untrue,
inaccurate, not current or incomplete or the
Company have reasonable grounds to suspect that
such information is untrue, inaccurate, not
current or incomplete, the Company has the right
to suspend or terminate your account and refuse
any and all current or future use of WebmamaSiteBuilder
(or any portion thereof).
- You will create a password and receive account
designation upon completing the WebmamaSiteBuilder
registration process. You are responsible for
maintaining the confidentiality of the password
and account and are fully responsible for all
activities that occur under your password or
account. You agree to immediately notify the
Company of any unauthorised use of your password
or account or any other breach of security.
The Company cannot and will not be liable for
any loss or damage arising from your failure
to comply with this section.
- You agree that all information, data, text,
software, music, sound, photographs, graphics
or other materials ("content"), whether
publicly posted or privately transmitted, are
the sole responsibility of the person from which
such content originated. This means that you,
and not the Company, are entirely responsible
for all content that you upload, post, email
or otherwise transmit via WebmamaSiteBuilder.
- All domains are FREE with all packages (subject
to availability) for as long as you stay with
- At the time of registration you will have
a choice of choosing your desired template from
our template database; currently we have approx.
5,000 professionally made web templates across 125+ industries. The Company reserves the
full copyrights and ownership of all the templates/designs,
and therefore the Webmama Ltd or Webmama.co.uk
will show at the bottom of each template.
- You undertake not to use WebmamaSiteBuilder
- upload, post, publish, distribute, disseminate
or otherwise transmit any content (hereinafter
"post") that is unlawful, tortuous,
defamatory, harmful or invasive of another's
privacy, or otherwise objectionable, including
but not limited to material that promotes
or provides instructional information about
illegal activities or promotes physical harm
or injury against any group or individual;
- create a Member Site containing nudity,
or pornographic material, or sexual material
of a lewd, lecherous or obscene nature and
intent, or material of a vulgar, profane or
obscene nature without suitable warning to
browsers of the nature of the site prior to
viewing the content;
- upload, post or otherwise transmit any unsolicited
or unauthorised advertising, promotional materials,
"junk mail", "spam", "chain
letters", "pyramid schemes",
or any other form of solicitation, except
in those areas of the WebmamaSiteBuilder that
are designated for such purposes;
- interfere with or disrupt WebmamaSiteBuilder
or servers or networks connected to the WebmamaSiteBuilder,
or infringe any requirements, procedures,
policies or regulations of networks connected
to WebmamaSiteBuilder, or interfere with another
User's use and enjoyment of WebmamaSiteBuilder,
including but not limited to attempting to
gain unauthorised access to WebmamaSiteBuilder,
an account that is not your own on WebmamaSiteBuilder,
or private mailing lists on WebmamaSiteBuilder
through password mining or any other means;
- defame, abuse, harass, stalk, threaten or
otherwise violate the legal rights (such as
the rights of privacy and publicity) of others;
- engage in commercial activities that are
deemed inappropriate on WebmamaSiteBuilder.
As such the Company has the right to remove
or suspend a membership programme that they
feel falls into this category.
- Anybody wishing to use or take advantage of
Webmama.co.uk's products or services are strongly
advised to sign up for a Free 14-Day Trial account,
in which time they can evaluate the entire system.
When registering for the 14-day free trial account
you may be asked to provide us with a valid
credit card details to ensure that your account
continues after the 14-day free trial period.
- A few areas are restricted in the Trial account,
and these will be fully accessible when the
User registers for the paid version.
- Free 14-day Trial account approval may take
up to 12hours after verifying the existence
of the User.
- All trial account Users must comply with the
existing terms and conditions as laid out on
the Webmama.co.uk site.
- If a trial User wishes to transfer all updated
details/content over to the registered version,
he/she is required to register through their
trial admin User interface. Webmama.co.uk shall
not be held responsible for any loss of or damage
- Once the 14 days is over, the trial account will be deleted in full and removed from our database, or will continue (if credit card details were given). User information may be kept in our database for future marketing/advertising purposes or sending information with regard to promotional offers or new services, etc.
7-Day Money-Back Guarantee
Webmama.co.uk proudly offers its Subscribers a "7-Day Money-Back Guarantee/cooling-off period". This guarantee allows Subscribers to purchase Webmama.co.uk's services with full confidence and zero risk. Consequently, Subscribers may request a full refund within 7 days of initial sign-up and be refunded all fees paid to-date less setup fees, one-off admin charge of GBP £19.99 and extra web development work (see below). Terminated accounts are not eligible for this guarantee if the termination occurred because of a violation of these TACs.
This guarantee can be requested at any time within 7 days of commencement of service if the Subscriber is not satisfied with Webmama.co.uk's service as we offer 14-day risk free trial to evaluate our software before purchasing. If the 7-day period of the subscription has been exceeded, the Subscriber is not eligible for this guarantee. A request for this guarantee must be submitted via Webmama.co.uk's help desk.
If requesting a refund, we ask that Subscribers briefly explain the reasons for doing so, as well as any suggestions on how Webmama.co.uk could improve its services.
Please note that refund exclude any extra web development work such as: any kind of template customisation including logo & banner design and new programming or existing programming customisation etc.
Refund or Transfer of Domain Registrations
Webmama.co.uk utilises an industry-standard third-party registrar for domain-name registration services.
Once an order is placed for a new domain name
through Webmama.co.uk, we register the domain
for the Customer through the registrar. Domains
registered in this manner are not eligible for
a refund, as the domain registration is part of
the package, and the domain will automatically
be renewed with the package on a yearly basis.
All domains registered through the Webmama.co.uk
website may show domain ownership at the 'Who Is' site with Webmama.co.uk's details. If you cancel your
Webmama.co.uk service, Webmama.co.uk will retain
ownership of your domain name, and domain ownership
transfers can be made to you on request (a small
charge of GBP £19.99 is applicable). Note, subscriber's account must be active at the time of requesting domain transfer ownership.
that your website will be up and running at least
99.9% of the time during any 14-day period. This
guarantee includes network uptime, server uptime,
the web server, application server, mail server,
service uptime and the client admin interface.
It does not cover any areas where Webmama.co.uk
has no direct influence, such as backbone-provider
failures, fibre-optic main line cuts, DNS or registrar
issues with a Subscriber's domain name, routing
issues between a Subscriber's location and Webmama.co.uk's
data centre. The uptime guarantee is also not
applicable if the service interruption is caused
by external issues such as Acts of God, Wars or
any other natural or unnatural events that Webmama.co.uk
cannot directly influence.
Subscribers of Webmama.co.uk
services are prohibited from storing or posting
adult content, or links to adult content, through the subscribed service. All material of
pornographic nature is considered adult content.
Online image galleries whose primary purpose is
the public display of fine art or artistic media
are not considered to be adult content.
Webmama.co.uk offers high-limit or unlimited amounts of disk space and/or other resources, such as bandwidth transfer, email or FTP accounts. The intention of Webmama.co.uk is to provide ample resources for Customer convenience so that Customers do not need to worry about exceeding limits.
It is acknowledged by Users of Webmama.co.uk’s services that these resource allotments are optimised and dedicated towards serving web documents and personal email / FTP services and is not to be used as offsite storage areas for electronic files or as a provisioning service for third-party email or FTP hosts. All downloadable files or files stored on the server must be available for download via a HTML document stored on the Internet in a publicly or privately accessible area and must be directly related to the general nature of the website index. Illegal content such as pirated software, music or other media are strictly prohibited and are not allowed on Webmama.co.uk servers. If such files are found, your account will be terminated immediately.
It is also acknowledged by Users of Webmama.co.uk's
services that these resources are limited by physical
restraints of technology as well as by reasonable
limits of a shared resource environment. Users
must realise that server technology limits the
amount of available resources for use, including
but not limited to disk drive space, CPU processing
power, memory and access speed. Webmama.co.uk
takes measures to utilise the latest and most
economically feasible mass server market technology
available to provide services. It is furthermore
acknowledged by Users of Webmama.co.uk's services
that all provided services are of a shared-server
nature and other Users are sharing the provided
space. Customer accounts are placed on a server
with up to hundreds of other Users. Webmama.co.uk,
along with many other hosting providers, use this
business model in order to offer web-hosting services
en masse at inexpensive and affordable rates.
It is acknowledged that any single account is
entitled to utilise the server resources, within
reason, up to what is allotted or by what is physically
available. If resources become scarce, Webmama.co.uk
reserves the right to limit Users of the affected
machine to a lower limit to preserve the effectiveness
of the service for all Users. If a particular
User is in extreme excess of the amount the average
Users of the machine have in use (actually used)
of their resource allotments, that Customer may
be asked to remove content, cut resource usage,
or relocate to a dedicated service provider. This
policy only applies to websites that are considered
to be abusive in respect to service, disk space
or resource consumption and where it is evident
that the "fair-use" of resources among
Customers has been breached, particularly in regard
to disk space, bandwidth or CPU processing power
utilisation. Additionally, websites that are found
to contain either no HTML documents and/or a large
number of unlinked files are subject to warning,
suspension or cancellation at the sole discretion
If a "fair-use" breach occurs, the determination
of which is solely up to Webmama.co.uk, the Subscriber
may have to remove files from or reduce access
to their account to an extent determined by Webmama.co.uk
in order to restore full serviceability to other
Subscribers affected by the breach. In any case,
the Subscriber will be notified of any actions
that Webmama.co.uk may have to take.
Webmama.co.uk takes a zero-tolerance approach to the sending of Unsolicited Commercial Email (UCE) or SPAM through our network and services. Customers of Webmama.co.uk may not use, or permit others to use, our network to partake in UCE distribution. Customers of Webmama.co.uk may not host or permit hosting of sites or information that is advertised by UCE from other networks.
Upon notification of an alleged violation of our SPAM policy, Webmama.co.uk will initiate an immediate investigation. During the investigation, Webmama.co.uk may restrict Customer access to the network to prevent further violations. Subscribers will thereafter be advised of the situation. If a Subscriber is found to be in violation of this TOS, Webmama.co.uk may, at its sole discretion, unilaterally restrict, suspend or terminate the violating Customer's account. Furthermore, Webmama.co.uk reserves the right to pursue civil remedies for any costs associated with the investigation of a substantiated policy violation. Webmama.co.uk will notify law enforcement officials if the violation is believed to be a criminal offence.
Webmama.co.uk strictly prohibits
the use of certain scripts such as IRC, Proxy,
SSH, Telnet, or any other script that may overwhelm
server resources because of the inherent nature
of the script itself or by defect in the coding
of the script. If a User's script is found to
be in violation of this clause, or is found to
be overwhelming system resources, the User may
be requested to remove the script, or in cases
of system resource abuse, it may be removed without
prior warning and/or the User's account may be
suspended for further review.
Establishment of this service
is dependent upon receipt of payment of the charges
stated by Webmama.co.uk. Subsequent payments are
due on the anniversary date of the year for that
Payment is due on the 1st day of the month for a monthly subscribers and anniversary dates for yearly subscribers to renew the service.
Webmama.co.uk may temporarily
deny or terminate a service upon the failure of
the Subscriber to pay the charges when due. Such
termination or denial will not relieve the Subscriber
of responsibility for the payment of all accrued
charges and any collection fees.
A Subscriber may cancel
his/her account at any time online via his/her
account control panel's "Billing Options". If requesting a cancellation, we ask that the
Subscriber briefly explains the reasons for doing
so, as well as any suggestions on how Webmama.co.uk
could improve its services. The cancellation will
take effect immediately, and the Subscriber's
account will remain active until the end of the
Note: if an account is cancelled after the first 14 days (i.e. after the refund period), a refund will not be given.
The Subscriber acknowledges that
the service provided is of such a nature that
the service can be interrupted for many reasons
other than the negligence of Webmama.co.uk and
that damages resulting from any interruption of
service are impossible to ascertain. Therefore,
the Subscriber agrees that Webmama.co.uk shall
not be liable for any damages arising from such
causes beyond the direct and exclusive control
of Webmama.co.uk. The Subscriber further acknowledges
that Webmama.co.uk's liability for its own negligence
may not in any event exceed an amount equivalent
to charges payable by the Subscriber for services
during the period damages occur on a pro-rata
basis. In no event shall Webmama.co.uk be liable
for any special or consequential damages, loss
In cases of new hosting accounts or additions / modifications to hosted domain names or any other cases that involve the change of nameservers of a domain from other DNS servers to Webmama.co.uk's DNS servers, there may occasionally be a delay of several days, weeks or longer, depending on the accessibility of control options at the respective registrar of the domain-name registration. It is possible that if the registrar (or the entity having control over the domain registration) is not cooperative, the domain nameservers cannot be changed at all. Owing to the unpredictable nature of the nameserver-change process, no guarantees are made regarding the amount of time a specific change may take. On Customer request, the nameserver change of domain names is undertaken by Webmama.co.uk on behalf of the accountholder. In such cases, a successful change of nameservers cannot be guaranteed in any way or fashion, as it solely depends on the accessibility of or cooperation by the third-party domain name registration's registrar.
Use of Webmama.co.uk's services
requires a certain level of knowledge in the use
of Internet languages, protocols, and Microsoft
Word. This level of knowledge varies depending
on the anticipated use and desired content of
the Subscriber's website.
The Subscriber is responsible for updating the
website to our servers. Webmama.co.uk does not
provide website development, consulting, programming
or debugging services, as everything is preset
and full detailed documentation is available online.
The Subscriber agrees that he or she has the necessary knowledge to create and maintain their website and agrees that it is not the responsibility of Webmama.co.uk to provide this knowledge or service.
Webmama.co.uk provides technical support only for services to its Subscribers. We limit our technical support to our area of expertise. The following is our guideline when providing support:
Webmama.co.uk provides support related to the physical functioning of your
service-plan features. Webmama.co.uk does not provide technical support
for the Subscriber's customers and Webmama.co.uk is not responsible for
any kind of maintenance of your website related contents that include
maintaining your predesign format, layout structure, text and image
The only way to request technical support is to utilise the contact support option located within the Webmama.co.uk control panel, by raising a support ticket only. All support ticket will be replied within 12-24 hours by Webmama support technician rest assured that all support tickets will be answered as and when we receive them.
If you are able to get online and have other questions, the answers may be in our documentation manual at and
We encourage you to check there first. Lastly,
the "Quick Help" option in the control
panel you are using may have the answer to your
question. Please investigate these resources and
visit our support centre for a variety of help
manuals before contacting technical support team.
All external enquiries such as emails (excluding support tickets) will be dealt within 24-48 hours, rest assured that all queries will be answered as and when we receive them.
Subscribers or any network Users
are prohibited from violating or attempting to
violate the security of Webmama.co.uk's network
or any and all components therein. Violations
of system or network security may result in civil
or criminal liability. Webmama.co.uk will investigate
occurrences that may involve such violations and
may involve and cooperate with law enforcement
authorities in prosecuting Subscribers who are
involved in such violations. These violations
include but are not limited to
- First violation: Any Subscriber
that Webmama.co.uk determines to have violated
any element of this TOS shall receive an email
warning them of the violation. The Subscriber's
service is subject to a temporary suspension
at Webmama.co.uk's discretion pending a Subscriber's
agreement in writing to refrain from any further
- Second violation: Subscribers
whom Webmama.co.uk determines to have committed
a second violation of any element of this TOS
shall be subject to immediate suspension or
termination of service without further notice.
NOTE: Webmama.co.uk reserves the right to drop
the section of IP space involved in SPAM or Denial-of-Service
complaints if it is clear that the offending activity
is causing great harm to parties on the Internet.
In particular, if open relays are on the Subscriber's
network or your customer's network or if denial
of service attacks are originating from your network.
In certain rare cases, we may have to do this
before attempting to contact the Subscriber. Webmama.co.uk
will contact the Subscriber as soon as it is feasible.
the right to suspend network access to any Subscriber
if, in the judgement of Webmama.co.uk, the Subscriber's
account is the source or target of a violation
of any of the terms of the TOS or for any other
reason that Webmama.co.uk deems necessary.
If inappropriate activity is detected, all accounts of the Subscriber (their customer database) in question will be deactivated until further investigation is complete. Prior notification to the Subscriber is not assured. In extreme cases, law enforcement will be contacted regarding the activity. The Subscriber may not be credited for the time the Subscriber's machines were suspended if the Subscriber is found to be at fault.
The Subscriber must provide
Webmama.co.uk with real and current contact information
at all times. Email address, telephone and fax
contacts are used, and in that order of preference.
- Webmama.co.uk takes no responsibility for
any material placed on its network by others.
Webmama.co.uk is not responsible for the content
of any other websites linked to. Links to other
sites are provided as Internet navigation tools
only. Webmama.co.uk disclaims any responsibility
for any inappropriate use and any liability
to any person or party for any other person
or party's violation of this policy.
- Webmama.co.uk's Subscribers are not permitted
to run IRC servers
- Furthermore, Webmama.co.uk reserves the right
to, but is not obligated to, review the content
posted via the service and to refuse or remove
any such materials at its sole discretion, without
notice at any time.
The TOS specifically prohibits
the use of our service for illegal activities.
Therefore, the Subscriber agrees that Webmama.co.uk
may disclose any and all Subscriber information
including assigned IP numbers, account history,
account use, etc. to any law enforcement agency
that requests such information, provided they
possess the proper court-approved warrant, without
consent or notification to the Subscriber.
Each party (the "Indemnifying
Party") hereby indemnifies the other party
(the "Indemnified Party"), its officers,
directors, employees and agents, and agrees to
defend and hold them harmless from and against
any and all liability, damage, loss or expense
(including reasonable attorney fees) arising from
any claim, demand, action or proceeding based
upon the alleged breach or untruthfulness of any
of the Indemnifying Party's representations or
warranties, or incurred in the settlement or avoidance
of any such claim, provided, however, that the
Indemnified Party shall give prompt notice to
the Indemnifying Party of the assertion of any
such claims and provided further that the Indemnifying
Party shall have the right to select counsel and
control the defence thereof, subject to the rights
of the Indemnified Party to participate therein.
The Subscriber is responsible
for keeping a complete and current copy of their
website files as a backup on a remote system (i.e.
not solely on Webmama.co.uk servers).
Webmama.co.uk is NOT RESPONSIBLE for any
lost files, information or data.
Webmama.co.uk makes regular internal backups of
internal system configurations and databases.
These backups are NOT intended for keeping backups
of Subscriber websites.
Although Webmama.co.uk backups may include Subscriber
sites and information for disaster recovery purposes,
these backups are not to be relied on by the Subscriber.
Webmama.co.uk does not guarantee to possess the
most recent copy of a Subscriber's website in
its own backups.
IP Address Ownership
If Webmama.co.uk assigns an IP address to a Subscriber
for use with their subscription, the right to
use that IP address shall belong only to Webmama.co.uk,
and the Subscriber shall have no right to use
that IP address except as permitted by Webmama.co.uk.
Webmama.co.uk shall maintain and control ownership
of all IP numbers and addresses that may be assigned
to Subscribers by Webmama.co.uk. Webmama.co.uk
reserves the right to change or remove all such
IP numbers and addresses at its sole and absolute
discretion, at any time.
FTP (File Transfer Protocol) Access
Webmama.co.uk DO NOT provide or give the rights to use of FTP file system access to its subscribers for any server file management. Webmama.co.uk retains the exclusive rights for its use for all type of server file management.
Data Transfer and Disk Usage
The Subscriber agrees that their disk usage shall
not exceed the maximum number of megabytes. Webmama.co.uk
will monitor the Subscriber's disk usage. Webmama.co.uk
shall have the right to take corrective action
if a Subscriber's disk usage exceeds the Agreed
Usage. Such corrective action may include the
assessment of additional charges, disconnection
or discontinuance of any and all services, or
termination of this Agreement, and such actions
may be taken at Webmama.co.uk's sole and absolute
discretion, at any time deemed necessary by Webmama.co.uk.
If Webmama.co.uk takes any corrective action under
this section, the Subscriber shall be entitled
to a pro-rata refund of any fees paid in advance
prior to such action. In any case, the Subscriber
will be warned of approaching or exceeded resource
limits via email by Webmama.co.uk's automated
Note: Webmama.co.uk provides unlimited
bandwidth to all Customers/Subscribers.
System and Network Security
The Subscriber is prohibited from undertaking
- Accessing data not intended for the Subscriber
or logging into a server or account that the
Subscriber is not authorised to access.
- Attempting to probe, scan or test the vulnerability
of a system or network or to breach security
or authentication measures without proper
- Attempting to interfere with service to
any Subscriber, host or network, including,
without limitations, via means of overloading,
"flooding", "mail bombing"
- Forging any TCP/IP packet header or any
part of the header information in any email
or newsgroup posting.
- Taking any action in order to obtain services
to which the Subscriber is not entitled.
IP Blockage Notification
Webmama.co.uk reserves the full rights to block or stop any single IP or a range of IP to use our websites only when Webmama.co.uk web security team detects that there is irregular or unusual usage of www.webmama.co.uk and our networked websites.
Please note that we have a tracker-monitor installed throughout www.webmama.co.uk and our networked websites. Our dedicated web security team are constantly monitoring our network 24/7.
- The Subscriber can upgrade his/her package
at any time during the membership period; this
is possible through the Subscriber's client
admin online store interface.
- At the point of upgrading, the Subscriber will
incur additional charges (such as setup charges
and differences in package pricing ).
- The Subscriber's package will be upgraded
within 24 to 48 hrs, and Webmama.co.uk will
let you know via email.
- Once the Subscriber's package is upgraded,
the new yearly subscription will follow on to
the next renewal date.
- The Subscriber can use any template as and when he/she likes from our comprehensive template database.
If you have any queries/questions with regard to these terms and conditions, please contact us via email at firstname.lastname@example.org.