7-Day Money-Back Guarantee
Webmama.co.uk proudly offers its Subscribers a "7-Day Money-Back Guarantee/cooling-off period". This guarantee allows Subscribers to purchase Webmama.co.uk's services with full confidence and zero risk. Consequently, Subscribers may request a full refund within 7 days of initial sign-up and be refunded all fees paid to-date less setup fees, one-off admin charge of GBP £19.99 and extra web development work (see below).
accounts are not eligible for this guarantee if the termination occurred because of a violation of these TACs.
This guarantee can be requested at any time within 7 days of commencement of service if the Subscriber is not satisfied with Webmama.co.uk's service as we offer 14-day risk free trial to evaluate our software before purchasing. If the 7-day period of the subscription has been exceeded, the Subscriber is not eligible for this guarantee. A request for this guarantee must be submitted via Webmama.co.uk's help desk.
If requesting a refund, we ask that Subscribers briefly explain the reasons for doing so, as well as any suggestions on how Webmama.co.uk could improve its services.
Please note that refund exclude any extra web development work such as: any kind of template customisation including logo & banner design and new programming or existing programming customisation etc.
Refund or Transfer of Domain Registrations
Webmama.co.uk utilises an industry-standard third-party registrar for domain-name registration services. Once an order is placed for a new domain name through Webmama.co.uk, we register the domain for the Customer through the registrar. Domains registered in this manner are not eligible for a refund, as the domain registration is part of the package, and the domain will automatically be renewed with the package on a yearly basis.
All domains registered through the Webmama.co.uk website may show domain ownership at the 'Who Is' site with Webmama.co.uk's details. If you cancel your Webmama.co.uk service, Webmama.co.uk will retain ownership of your domain name, and domain ownership transfers can be made to you on request (a small charge of GBP £19.99 is applicable). Note, subscriber's account must be active at the time of requesting domain transfer ownership.
99.9% Uptime Guarantee
Webmama.co.uk guarantees that your website will be up and running at least 99.9% of the time during any 14-day period. This guarantee includes network uptime, server uptime,the web server, application server, mail server, service uptime and the client admin interface. It does not cover any areas where Webmama.co.uk has no direct influence, such as backbone-provider failures, fiber-optic main line cuts, DNS or registrar issues with a Subscriber's domain name, routing issues between a Subscriber's location and Webmama.co.uk's data centre. The uptime guarantee is also not applicable if the service interruption is caused by external issues such as Acts of God, Wars or any other natural or unnatural events that Webmama.co.uk cannot directly influence
Prohibition of Adult Content
Subscribers of Webmama.co.uk services are prohibited from storing or posting adult content, or links to adult content, through the subscribed service. All material of pornographic nature is considered adult content. Online image galleries whose primary purpose is the public display of fine art or artistic media are not considered to be adult content.
"Fair-Use" Resource Assignment
Webmama.co.uk offers high-limit or unlimited amounts of disk space and/or other resources, such as bandwidth transfer, email or FTP accounts.The intention of Webmama.co.uk is to provide ample resources for Customer convenience so that Customers do not need to worry about exceeding limits.
It is acknowledged by Users of Webmama.co.uk’s services that these resource allotments are optimised and dedicated towards serving web documents and personal email / FTP services and is not to be used as offsite storage areas for electronic files or as a provisioning service for third-party email or FTP hosts. All downloadable files or files stored on the server must be available for download via a HTML document stored on the Internet in a publicly or privately accessible area and must be directly related to the general nature of the website index. Illegal content such as pirated software, music or other media are strictly prohibited and are not allowed on Webmama.co.uk servers. If such files are found, your account will be terminated immediately.
It is also acknowledged by Users of Webmama.co.uk's services that these resources are limited by physical restraints of technology as well as by reasonable limits of a shared resource environment. Users must realise that server technology limits the amount of available resources for use, including but not limited to disk drive space, CPU processing power, memory and access speed. Webmama.co.uk takes measures to utilise the latest and most economically feasible mass server market technology available to provide services. It is furthermore acknowledged by Users of Webmama.co.uk's services that all provided services are of a shared-server nature and other Users are sharing the provided space. Customer accounts are placed on a server with up to hundreds of other Users. Webmama.co.uk, along with many other hosting providers, use this business model in order to offer web-hosting services en masse at inexpensive and affordable rates.
It is acknowledged that any single account is entitled to utilise the server resources, within reason, up to what is allotted or by what is physically available. If resources become scarce, Webmama.co.uk reserves the right to limit Users of the affected machine to a lower limit to preserve the effectiveness of the service for all Users. If a particular User is in extreme excess of the amount the average Users of the machine have in use (actually used) of their resource allotments, that Customer may be asked to remove content, cut resource usage, or relocate to a dedicated service provider. This policy only applies to websites that are considered to be abusive in respect to service, disk space or resource consumption and where it is evident that the "fair-use" of resources among Customers has been breached, particularly in regard to disk space, bandwidth or CPU processing power utilisation. Additionally, websites that are found to contain either no HTML documents and/or a large number of unlinked files are subject to warning, suspension or cancellation at the sole discretion of Webmama.co.uk.
If a "fair-use" breach occurs, the determination of which is solely up to Webmama.co.uk, the Subscriber may have to remove files from or reduce access to their account to an extent determined by Webmama.co.uk in order to restore full serviceability to other Subscribers affected by the breach. In any case, the Subscriber will be notified of any actions that Webmama.co.uk may have to take.
SPAM and Unsolicited Commercial Email (UCE)
Webmama.co.uk takes a zero-tolerance approach to the sending of Unsolicited Commercial Email (UCE) or SPAM through our network and services.
Customers of Webmama.co.uk may not use, or permit others to use, our network to partake in UCE distribution. Customers of Webmama.co.uk may not host or permit hosting of sites or information that is advertised by UCE from other networks.
Upon notification of an alleged violation of our SPAM policy, Webmama.co.uk will initiate an immediate investigation. During the investigation, Webmama.co.uk may restrict Customer access to the network to prevent further violations. Subscribers will thereafter be advised of the situation. If a Subscriber is found to be in violation of this TOS, Webmama.co.uk may, at its sole discretion, unilaterally restrict, suspend or terminate the violating Customer's account. Furthermore, Webmama.co.uk reserves the right to pursue civil remedies for any costs associated with the investigation of a substantiated policy violation. Webmama.co.uk will notify law enforcement officials if the violation is believed to be a criminal offence.
Prohibited Scripts and Applications
Webmama.co.uk strictly prohibits the use of certain scripts such as IRC, Proxy, SSH, Telnet, or any other script that may overwhelm server resources because of the inherent nature of the script itself or by defect in the coding of the script. If a User's script is found to be in violation of this clause, or is found to be overwhelming system resources, the User may be requested to remove the script, or in cases of system resource abuse, it may be removed without prior warning and/or the User's account may be suspended for further review.
Establishment of this service is dependent upon receipt of payment of the charges stated by Webmama.co.uk. Subsequent payments are due on the anniversary date of the year for that year's service.
Payment is due on the 1st day of the month for a monthly subscribers and anniversary dates for yearly subscribers to renew the service.
Failure to Pay
Webmama.co.uk may temporarily deny or terminate a service upon the failure of the Subscriber to pay the charges when due. Such termination or denial will not relieve the Subscriber of responsibility for the payment of all accrued charges and any collection fees.
A Subscriber may cancel his/her account at any time online via his/her account control panel's "Billing Options".
If requesting a cancellation, we ask that the Subscriber briefly explains the reasons for doing so, as well as any suggestions on how Webmama.co.uk could improve its services. The cancellation will take effect immediately, and the Subscriber's account will remain active until the end of the subscription.
Note: if an account is cancelled after the first 14 days (i.e. after the refund period), a refund will not be given.
The Subscriber acknowledges that the service provided is of such a nature that the service can be interrupted for many reasons other than the negligence of Webmama.co.uk and that damages resulting from any interruption of service are impossible to ascertain. Therefore, the Subscriber agrees that Webmama.co.uk shall not be liable for any damages arising from such causes beyond the direct and exclusive control of Webmama.co.uk. The Subscriber further acknowledges that Webmama.co.uk's liability for its own negligence may not in any event exceed an amount equivalent to charges payable by the Subscriber for services during the period damages occur on a pro-rata basis. In no event shall Webmama.co.uk be liable for any special or consequential damages, loss or injury.
Change of Name Servers
In cases of new hosting accounts or additions / modifications to hosted domain names or any other cases that involve the change of name servers of a domain from other DNS servers to Webmama.co.uk's DNS servers, there may occasionally be a delay of several days, weeks or longer, depending on the accessibility of control options at the respective registrar of the domain-name registration. It is possible that if the registrar (or the entity having control over the domain registration) is not cooperative, the domain name servers cannot be changed at all. Owing to the unpredictable nature of the name server-change process, no guarantees are made regarding the amount of time a specific change may take. On Customer request, the name server change of domain names is undertaken by Webmama.co.uk on behalf of the accountholder. In such cases, a successful change of name servers cannot be guaranteed in any way or fashion, as it solely depends on the accessibility of or cooperation by the third-party domain name registration's registrar.
Use of Webmama.co.uk's services requires a certain level of knowledge in the use of Internet languages, protocols, and Microsoft Word. This level of knowledge varies depending on the anticipated use and desired content of the Subscriber's website.
The Subscriber is responsible for updating the website to our servers. Webmama.co.uk does not provide website development, consulting, programming or debugging services, as everything is preset and full detailed documentation is available online.
The Subscriber agrees that he or she has the necessary knowledge to create and maintain their website and agrees that it is not the responsibility of Webmama.co.uk to provide this knowledge or service
Webmama.co.uk provides technical support only for services to its Subscribers. We limit our technical support to our area of expertise. The following is our guideline when providing support:
Webmama.co.uk provides support related to the physical functioning of your service-plan features. Webmama.co.uk does not provide technical support for the Subscriber's customers and Webmama.co.uk is not responsible for any kind of maintenance of your website related contents that include maintaining your pre-design format, layout structure, text and image update, etc.
The only way to request technical support is to utilise the contact support option located within the Webmama.co.uk control panel, by raising a support ticket only. All support ticket will be replied within 12-24 hours by Webmama support technician rest assured that all support tickets will be answered as and when we receive them.
Suspension of Service or Cancellation
Webmama.co.uk reserves the right to suspend network access to any Subscriber if, in the judgment of Webmama.co.uk, the Subscriber's account is the source or target of a violation of any of the terms of the TOS or for any other reason that Webmama.co.uk deems necessary.
If inappropriate activity is detected, all accounts of the Subscriber (their customer database) in question will be deactivated until further investigation is complete. Prior notification to the Subscriber is not assured. In extreme cases, law enforcement will be contacted regarding the activity. The Subscriber may not be credited for the time the Subscriber's machines were suspended if the Subscriber is found to be at fault
The Subscriber must provide Webmama.co.uk with real and current contact information at all times. Email address, telephone and fax contacts are used, and in that order of preference.
Webmama.co.uk takes no responsibility for any material placed on its network by others. Webmama.co.uk is not responsible for the content of any other websites linked to. Links to other sites are provided as Internet navigation tools only. Webmama.co.uk disclaims any responsibility for any inappropriate use and any liability to any person or party for any other person or party's violation of this policy.
Webmama.co.uk's Subscribers are not permitted to run IRC servers
Furthermore, Webmama.co.uk reserves the right to, but is not obligated to, review the content posted via the service and to refuse or remove any such materials at its sole discretion, without notice at any time.
Disclosure to Law Enforcement
The TOS specifically prohibits the use of our service for illegal activities. Therefore, the Subscriber agrees that Webmama.co.uk may disclose any and all Subscriber information including assigned IP numbers, account history, account use, etc. to any law enforcement agency that requests such information, provided they possess the proper court-approved warrant, without consent or notification to the Subscriber.
Each party (the "Indemnifying Party") hereby indemnifies the other party (the "Indemnified Party"), its officers, directors, employees and agents, and agrees to defend and hold them harmless from and against any and all liability, damage, loss or expense (including reasonable attorney fees) arising from any claim, demand, action or proceeding based upon the alleged breach or untruthfulness of any of the Indemnifying Party's representations or warranties, or incurred in the settlement or avoidance of any such claim, provided, however, that the Indemnified Party shall give prompt notice to the Indemnifying Party of the assertion of any such claims and provided further that the Indemnifying Party shall have the right to select counsel and control the defence thereof, subject to the rights of the Indemnified Party to participate therein.
The Subscriber is responsible for keeping a complete and current copy of their website files as a backup on a remote system (i.e. not solely on Webmama.co.uk servers).
Webmama.co.uk is NOT RESPONSIBLE for any lost files, information or data.
Webmama.co.uk makes regular internal backups of internal system configurations and databases. These backups are NOT intended for keeping backups of Subscriber websites.
Although Webmama.co.uk backups may include Subscriber sites and information for disaster recovery purposes, these backups are not to be relied on by the Subscriber. Webmama.co.uk does not guarantee to possess the most recent copy of a Subscriber's website in its own backups.
FTP (File Transfer Protocol) Access - Webmama.co.uk DO NOT provide or give the rights to use of FTP file system access to its subscribers for any server file management. Webmama.co.uk retains the exclusive rights for its use for all type of server file management.
If you have any queries/questions with regard to these terms and conditions, please contact us via email at firstname.lastname@example.org.