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We have summarised here the information we are most frequently asked regarding ordering with Webmama.co.uk. Choose a subcategory to find out more.

If you have any further questions, please call our Customer Service team on +44 (0)845 634 4586.

How To Order covers:

Trial account setup

If you are interested in any of our product and services, in order to use them you need to sign up for a free 30-day trial account in which time you can evaluate the entire system and find out whether it is what you are looking for. To sign up for the trial account please follow this link and instructions on the screen.

Unfortunately, we cannot sign you up for a trial account without credit/debit card details. These details are required to stop fraudsters and spammers to register for accounts with us and then use those accounts to spam and put up illegal websites. Rest assured that Webmama.co.uk will not charge your credit/debit card within the trial period, if you are fully satisfied with our products and services then you register for the paid version. For more information please visit to our privacy policy and security statement page along with our terms and conditions page.

Your trial account will be automatically activated after a successful registration i.e. you can start building your website straight-away without any further delay.


Placing your order

Website: Placing your order is easy, once you are satisfied with our products and services after the trial registration, from the admin home page click the "Buy Now" button then follow the onscreen information to place an order, registration usually takes around 2-5 minutes to complete.

Search Engine Optimisation: Get a website from us, place an order through your online store located in your admin panel with the information required. One of our search engine specialists will contact you once we receive your order and commence with optimisation process.

Template Customisation: Place your order through your online store located in your admin panel, as you are aware of that we provide with variety of templates such as standard ready-made templates, design your own templates and designer templates according to packages. If for some reason you want us to customise any existing template or design a brand new template then you could use this service for your requirement. For more information on various type of template customisation services visit the online store.


Order confirmations
After a successful registration/order you will get the order confirmation straight on your screen and an email will be sent to your email ID at the same time with all the order related information.

Order receipts
An invoice will be auto generated for all orders and be saved in your admin control panel under the My Invoice section; you can then view, print or save as a PDF for your own reference.

Post-sale support
We normally aim to respond to all our support ticket within 12-24 hours (submitted via the admin panel) and 24-48 hours to external email enquiries.

 
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