Welcome to Webmama.co.uk's general questions and answers section. On a regular basis we update the answers to reflect the latest changes in Webmama.co.uk's network. These questions have come from users like you. We hope you find them helpful and informative.

Please let us know if you encounter any problems or have suggestions. To send a comment, go to our comments and feedback page: http://www.webmama.co.uk/feedback.html.

If you don't find the answer to your question below, please call our service centre on +44 (0)845 634 4586 or email at service@webmama.co.uk.

FAQs Topics (please click the following links to read)

General Questions
Domain, Web Hosting and Website Creation
Web Templates and Images
Trial Account
Products and Services
Support and Security

1) How long have you been in business?
We have been in business since 2007. Regardless of whether if you are a small business, medium-sized or large restaurant/takeaway. Webmama.co.uk has the right solution for you.

2) Where are you located?
We are located in the heart of London's West End near Oxford Street and can be contacted at the following address.

Webmama Ltd
29 Harley Street
London
W1G 9QR
United Kingdom
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Telephone: +44 (0)845 634 4586 (9am to 5pm Monday to Friday excluding public holidays)
Fax: +44 (0)845 634 4587
email:service@webmama.co.uk
www.webmama.co.uk

3) How long does it take for my account to be set up after signing up?
Your account will be set up immediately after sign up. Should you not receive an initial email from us immediately after you sign up, please contact us.

4) Do you place advertisements on customer websites?
We do not advertise on our customers' websites.

5) Is the data centre completely owned by you or do you co-locate?
The data centre is fully owned by us, and we do not colocate.

6) What is meant by 100% web-based?
Web-based means that you can access your account 24/7 (24 hours, 7 days a week) from anywhere in the world where you have an Internet-connected PC.

7) I already have a website but I’m interested in using your services - can I do that?
Yes, you can. You simply need to sign up for your free 30-day trial account, and if you like our services, you can then make your account live. In terms of using a domain, you could either get a new domain or use a sub-domain from us (this would depend on whether you would like to keep your existing website). If you don’t want to keep your existing website, simply change the name server details in your domain settings.

8) Why would I choose webmama.co.uk over anywhere else?
Our services are fast, cheap, reliable and easy-to-use. We offer 100% dedicated one-stop Internet solutions to small and medium-size businesses.

We offer:

• A high return on your investment.
• The ability to build your own website – over 2,500+ high-quality templates in over 125 personal and business categories to choose from.
• Build your own template from scratch – if you don’t like any of the ready-made templates, you can design/customise your own template with your own images, colours, layouts, etc.
• 100% web-based management of your entire business needs via ONE single Admin Interface 24/7.
• Easy-to-use admin interface and no previous knowledge required.
• Free support for life and many more features at very competitive prices.

There are no other businesses in the DIY website industry that can provide all these at such a low price. We pride ourselves that we are the only place where you can find such comprehensive Internet solutions at very competitive prices.

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9) Can I buy a domain name from you, or is it free?
Unfortunately, we don’t sell domain names separately. Domain-name registration is absolutely free with every package.

10) Do you provide hosting, or is it included?
Yes. We do provide hosting, and it is included with and assigned to every package.

11) Can I sell the domain to somebody else?
Yes you can. It's yours to do with as you please. If you wish to transfer your domain away from us, please contact us – there are usually extra charges to transfer your domain.

12) How can I change the name servers for my domain name?
When you obtain your domains from Webmama, by default you will be assigned the following Domain Name Server (DNS):

NS3.WEBMAMA.CO.UK and NS4.WEBMAMA.CO.UK

We do not offer you the option to change the DNS when you obtain your domains from Webmama.
If your domain is registered elsewhere (and not with Webmama), you will need to contact your provider for information on how to modify any details relating to it, and you will need to use the above DNS.
Please allow 24–48 hours for the DNS to propagate when you change the DNS settings.

13) How long will it take for my new domain name to become active?
Domains are registered as soon as you place an order. However, it can take between 12 and 48 hours for them to become visible on the Internet, i.e. to propagate with our Domain Name Server (DNS).

14) How much web-hosting space do you provide, and if I need more, can I buy it from you?
We provide up to 250MB web-hosting space. The web-hosting space we provide is more than enough, so we’re confident you won’t ever need any more.

15) How much bandwidth do you provide?
Bandwidth is allocated according to the relevant hosting plan, but currently it is unlimited.

16) What are emails, and how many email accounts will I get and how would I set them up?
An electronic mailing system is known as email. We provide email accounts according to the package, and email accounts can number up to 15 with each package.

17) I already have my own domain – can I use it or can I transfer the domain to you?
Yes, you can use your own domain – to do this, simply change the name server details.
At present, we don’t have a facility to accept domain-name transfers online, but this will be available in the future.

18) How do I create my own website, and what do I need to know to do this?
It is a very simple process to create your own website with our system; simply follow the steps you will be directed to, and there is plenty of help available via your client admin interface support centre.

19) What prior knowledge do I need to create my own website?
You not need any programming or designing experience – our system will do all that, and all you need to create your own website is basic knowledge of Microsoft Word, i.e. if you can type a letter, you can create your own website.

20) How long will it take for me to build my own website?
We estimate it will take no more than a few hours, but it should not take more than 5–10 minutes to set it up at the basic level. But if you are not an advanced user, it may take a little longer.

21) What is a WYSIWYG HTML editor, and when would I use it?
WYSIWYG stands for "what you see is what you get" and is a type of HTML editor, i.e. it is simply a Microsoft Word look-a-like editor, and you can use this to update/write content on your web pages.

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22) What are templates?
A ready-made web design is called a template. These are customisable with the minimum of effort using our automated system.

23) How many templates do you currently have?
We are very proud to say that at the moment we have over 2,500 high-quality templates associated with over 125 personal and business categories to choose from. We are constantly adding more templates in our database on a regular basis.

24) Can I use any template and are they changeable?
You can use any template you like from our database, and you are allowed to change them as often as you like … absolutely free.

25) How do I create my own template?
In addition to the 2,500 ready-made templates that we have in our database, we also offer a Make My Own Template wizard, through which you can design/customise your website the way you want, such as uploading your own image, changing colours and selecting different types of layout.

26) How long it will take to create my own template?
Creating your own template should not take more than a few minutes, including images, colours, layouts, etc.

27) Can I edit the template later?
Yes, you can edit and use your own template as often as you like.

28) Do you charge extra for the Make My Own Template wizard?
No, we do not charge extra, but you are required to buy the package that has this feature, currently all the Plus packages include this option.
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29) How do I sign up to the trial account, and why do I need to sign up for a trial account?
It’s very simple. Just log into our website and click on the link to get your 30-day trial account and complete the trial registration form. Trial-account creation is very important because we’d like you to evaluate the whole system before you purchase.

30) Is the 30-day trial absolutely FREE, and what happens if I don’t purchase your service after my 30-day trial period?
Yes, it is absolutely free for 30 days. But once you have evaluated our entire system, we are sure you will choose the live account. But if for some reason you are not fully satisfied with our products and services, please let us know, and we will try to sort out the matter. After 30 days, your trial account will automatically be transferred to the live account. To cancel your trial account, you must tell us on time so that we can cancel your account before the end of this 30-day period.

31) Can I directly register for the services rather than through the trial account?
Yes, you can, but we would recommend you to try our services before you buy, and therefore we encourage our customers to sign up for a FREE 30-day trial account to evaluate the entire system.
 
32) Why do I need to provide you with the credit card details for the Trial Account?
You need to provide us with valid credit card details as this is required for the FREE trial signup process.

33) How do I register for the Trial Account?
The step-by-step process is available from your client admin support centre section.

34) What will be charged and when?
You will be charged according to the package you have signed up for. We will charge your credit card after 30 days so you can continue without any disruptions (i.e. account suspension/deletion); you will not be charged on the day you sign up for your FREE trial account.

35) Is it safe to provide my credit card details?
Yes, all your data is kept safe and secure at all times in our secure and highly encrypted database. Our system is fully secure through a VeriSign-installed SSL gateway and a ScanAlert-installed hacker-safe program.

36) Will my details be shared with any other 3rd party?
No, we do not share our customer details with any third party; our privacy policy is certified by the TRUSTe organisation. We may use your details to market our own products and services to you from time to time.

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37) How many products do you have?
At the moment we have six types of products. Two each for standard websites, e-commerce websites and search engine traffic. We also offer template customisation services.

38) How much do they cost?
Our standard website package starts from GBP £49/year, our e-commerce website package from GBP £99 and our search engine traffic package from GBP £199 – for more information, please take a look at our product pricing pages.

39) If I buy the lowest package, can I upgrade it later, and what are the cost implications?
Yes, you can upgrade to a higher package at any time.
Costs are calculated on a pro-rata basis; a full cost analysis will be displayed at the time of upgrading.

40) When I upgrade to a new package, can I still use the existing template?
All our templates are made to be used with all the packages that we offer. In case of upgrade, you don’t even need to change the existing template.

41) I am not sure how to use the "which product" wizard - can you please talk me through it?
Our "which product" wizard will help you to decide which package would be the most suitable for you. To use this service, simply go through the step-by-step process, and our wizard will find the most suitable package for you. You can then register for your 30-day FREE trial to evaluate the entire system.

42) What is a template customisation service? How much does it cost, and how does it work?
Template customisation is a service where we customise your template with your restaurant images; you will need to place an order from your client admin interface through our online store. Simply select a customisation option from the list, provide us with the necessary details and make your payment.

Once we receive your details, we will begin customising your website according to your requirements. We will let you know once the work is done (usually 7 days), and when you are fully happy with the work, we will then upload it onto your server.

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43) What sort of support do you provide, and what is your after-sale service?
There are various forms of support available such as telephone support Monday to Friday 9am to 5pm except holidays, a mini help in every section, a comprehensive help manual, step-by-step checklists – and a flash video tutorial and remote PC access, which are coming soon.

44) What is a step-by-step comprehensive manual, and when can I access it?
Our step-by-step help manual explains each and every section on our site together with relevant screenshots and detailed instructions, helping you to make the most of our system. It is located in your admin interface support centre.

45) Is your telephone support free, and when is it available?
Yes, telephone support is FREE, and it's available from Monday to Friday 9am–5pm (excluding public holidays).

46) How secure and reliable is it to use your services?
Our services are 100% reliable, and your system will be up and running 99.99% of the time. In terms of security, we use the best service providers in the industry to ensure that your business data is fully secure throughout from day one.